Refund policy

RETURNS

The team at Botticelli understands that FIT HAPPENS, and we want you to be completely satisfied with your order. If you are unhappy with your purchase or there is a problem with your order, we will do our best to resolve it.

Please inspect your order as soon as it arrives.

• Defective items must be reported within 3 business days of delivery.
• Incorrect or missing items should be reported as soon as possible.
• Contact us at info@botticelliri.com for assistance.

Return Policy

• Eligible merchandise may be returned for a Botticelli gift card. We do not issue refunds to the original payment method.
• Returns must be postmarked within 30 days of delivery.
• Items discounted by 40% or more are final sale and cannot be returned.
• Returned merchandise must be unworn, unwashed and have all original sewn-in tags attached.
• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping method and keeping the tracking number.
• Original shipping charges are nonrefundable.
• Any discount applied to the original purchase will be reflected in the merchandise credit.
• Items from multiple orders may be returned together, but each order will receive a separate gift card code.
• Please allow 2–5 business days for your return to be processed after Botticelli receives it.

Your gift card notification will be sent to the email address used for the original order.